MEGHA HEALTH INSURANCE SCHEME

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INQUIRY/COMPLAINT/FEEDBACK Form
Grievance Redressal
Members Grievance Committee
Contacts
Grievance redressal
  • The success rate of any scheme depends on how it handles the complaints and grievances about the scheme. A process for handling the grievances can enhance outcome and give user the satisfaction that their complaints have been addressed, and there is a greater possibility that it would be resolved as per the policies.
  • Grievances under MHIS /PMJAY may be broadly related to issues concerned with Registration, Hospital empanelment, de-empanelment, delayed in claims settlement or payment of premium to the Insurance Company. In addition to this, some other type of grievances may also come. Complaints may come from any Stakeholders such as Beneficiary / Hospital / IC / TPA / NGO or any other party.
  • Under the Grievance Redressal Mechanism of MHIS/PMJAY , following set of Grievance Redressal Committees have been set up to attend to the grievances of various stakeholders at different levels:
    1. National Grievance Redressal Committee (NGRC)
    2. State Grievance Redressal Committee (SGRC)
    3. District Grievance Redressal Committee (DGRC
  • Also various methods to lodge complaint under MHIS is also available through Telephone, portals, letters, emails,walk-in .
  • Grievance Redressal committee meeting at the District and State level are conducted on a periodic basis to address the grievances that arises from various stake holders right from Registration ,Hospitalization & Claims related.
Various methods to lodge complaints under MHIS
  1. Grievance Redressal Committees
  2. State MHIS Toll Free No : 1800-102-4762
  3. Help Desk : 0364-2507477 (Monday to Saturday- 10:00 am to 6:00 Pm)
  4. Web portal
    1. MHIS website : www.mhis.org.in
    2. PMJAY website : www.pmjay.gov.in OR cgrms.pmjay.gov.in/GRMS
    3. State Public Grievances Redressal & Monitoring system: megpgrams.gov.in.
    4. Others (Emails grievance.mhis@mhis.org.in) , Letters.
  5. Walk-in-DMHO District /State Head Office
MEMBERSTATE GRIEVANCE REDRESSAL COMMITTEEDISTRICT GRIEVANCE REDRESSAL COMMITTEE
ChairmanAddl.Chief Secretary/Principal Secretary/Commissioner & Secretary/Secretary H&FW DeptDeputy Commissioner
ConvenerCEO/JT CEO-MHISAddl. DM&HO/DKM
Other MembersDirector Health Service (MI), SNA members and representatives from Insurance Company.DM&HO ,Insurance Company representatives & DPM MHIS
# State Contact Person Email
1 Meghalaya Mrs. Alda Passi – SGNO grievance.mhis@mhis.org.in
#DistrictContact PersonEmail
1EAST GARO HILLSMr. Micky D Sangma – DGNOdpm.egh@mhis.org.in
2EAST JAINTIA HILLSMr.Rosebardtre Shadap – DGNOdpm.ejh@mhis.org.in
3EAST KHASI HILLSMr.Andrew Pyngrope – DGNOdpm.ekh@mhis.org.in
4NORTH GARO HILLSMs.Shienty Shira – DGNOdpm.ngh@mhis.org.in
5RI BHOIMr. Daniel F Marbaniang – DGNOdpm.rb@mhis.org.in
6SOUTH GARO HILLSMr. Anupam Ch Marak – DGNOdpm.sgh@mhis.org.in
7SOUTH WEST GARO HILLSMr. Sankar Hajong – DGNOdpm.swgh@mhis.org.in
8SOUTH WEST KHASI HILLSMrs. Prilyne Marwein – DGNOdpm.swkh@mhis.org.in
9WEST GARO HILLSMs. Vivian S Ch Marak – DGNOdpm.wgh@mhis.org.in
10WEST JAINTIA HILLSMr. Philemon Bamon – DGNOdpm.wjh@mhis.org.in
11WEST KHASI HILLSMr. Jason M Marbaniang – DGNOdpm.wkh@mhis.org.in

 

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Department of HealthPradhan Mantri Jan Arogya Yojana
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